The 7 Best CRM software that land immense revenues

Customers are undoubtedly the most important asset for any business irrespective of the niche or scale of its dealing. It is very important for any business owner to ensure that the customer gets the best buying experience, his/her queries are adequately responded and all concerns in his/her mind are appropriately addressed. All these steps are necessary to address before a business has an actual order.
Luckily, things can be smoothened by using a customer relationship management software. These are the modern ages and businesses must make use of such systems that ensure the optimal utilization of their resources.

What is CRM software?

CRM software definition is ‘a program that allows organizations to reach out and communicate with their customers efficiently by streamlining the process’. There are different stages of interaction between an organization and its customer. To name some general ones, queries, concerns, order placement and feedback are some important topics of discussions.

Why CRM is important?

Customer relationship management tools aid in maintaining a track of the customer’s needs and concerns. This is very helpful in all pre-sale, during-sale and post-sale scenarios.

• A CRM can conveniently retain information about the customer’s contact and at what point of the purchase cycle the person is. This can be used to reach out to them if they do not perform a CTA within a stipulated time. Eventually, improving the leads-to-conversion ratio.
• For service businesses, CRM software can aid in keeping track of the customer’s requirements and ensuring that all of them are fulfilled. Thus, providing the best value and satisfaction.
• The role of a customer relationship management (CRM) simply does not end once the sale is made. A good business always seeks out feedback from the customer and considers their recommendations. It is vital for the product improvement process and is the key to avoid any unconscious mistakes in future.

The 7 Best CRM software of 2021

The internet is crowded with customer relationship management systems all making their own claims and offering their unique features. The best one for your business is indeed the crm software best suited to your needs. Lucky for you, we have assembled our CRM software list that will help you make a wise decision in this regard.

This are our top picks for this year:

1. Salesmate

The award-winning Salesmate can easily be ranked as the top CRM software out there overall. Salesmate enjoys a great reputation in the market thanks to the reliability and convenience of the platform. Reviews are very encouraging on sites such as Capterra. The question is what is so special about Salesmate.

Salesmate makes it very easy for businesses to keep track of their customers through its lead management system. It provides the opportunity of pipeline management that shows the precise position of the potential customer in the purchase cycle. Allowing the sales team to devise specific immediate-order discount or abandoned cart reminder reduces the lead wastage. This results in more optimized marketing campaigns and surely a hike in sales.

When it comes to contact management, Salesmate takes data maintenance and communication with customers very seriously. Not only does it capture information on its own for profile enrichment, it automatically assigns tasks based on designated roles of each team member.

You no longer need to worry about bulk emails where your sales representative emails each customer separately. Salesmate handles everything so seamlessly that it appears like a piece of cake. One tap and 100s of personalized emails delivered.

This endless list of features goes on and on that includes integrations with all key programs, activity management and mobile app features. Two noteworthy things however are the Smart Queue and Reporting.

Smart queue allows a user of Salesmate to easily adjust his/her daily activities in an order that he/she will follow throughout the day. This lays out the plan and allows the user to make the best use of time. Following a schedule is always preferable but if things go south someday, you can always make changes or even pause the schedule and manually complete the tasks as convenient.

Reports and analytics are very important if you want to keep a firm control on your business. Salesmate automatically generates these reports and provides useful insights for improvements and targets for the future.

It is important to mention Salesmate as CRM software for real estate businesses. Property dealers have used Salesmate to get around their pain points and are happily conducting their business. Salesmate comes with all the standard features that we discussed earlier but the important thing is the flexibility with which it can adjust into any business’s needs.

Considering the hike in revenues that Salesmate guarantees, it comes very light on the pocket. The starter pack comes in as low as $12 a month and $24 and $40 for larger teams.

Still have any doubts? Head over to Salesmate and get your 15-day free trial now.

2. HubSpot CRM

If you are a small business owner and are trying your best to establish your business online, then you will agree that the most difficult thing in doing it is the marketing. But if you use Hubspot CRM, it becomes a piece of cake.

So how does CRM help its users? To answer this, let’s have a look at how it works. A CRM is a tool that can be used to track the entire marketing & sales process. CRM software systems help to monitor each and every step in the sales process starting from a lead till the customer provides his/her feedback.

Hubspot CRM provides a lot of additional features as well. It allows the sale teams to better connect with other tools. Also, it has an amazing dashboard. The users don’t have to waste their time in organizing. Instead, they can focus on real jobs. The most amazing perk of using Hubspot CRM offers most of the tools for free.

However, Hubspot CRM software reviews also tell that it is not helpful for you if have complicated process and you might find its systems a bit rigid.
Although there are a lot of free tools but Hubspot CRM also has three paid plans to help you run your business effectively. Starter plan costs $45/month, professional plan costs $450/month and you can purchase Enterprise plan for $ 1200/month depending upon your needs.

Over to HubSpot for all your queries and concerns.

3. Zoho CRM

It will not be unfair to call Zoho CRM as ‘the best CRM software for small businesses’ because it provides a basket full of features at very flexible price plans, more on this later.

Zoho is indeed a far greater platform than Zoho CRM offering 40+ services. So, if you are already familiar with any of them, understanding the CRM can never get any easier. Nonetheless, Zoho CRM focuses on improving your operations and ultimately delivers the best attention that your customer needs. A lot of focus is placed on automation so your sales team spends each and every moment on performing fruitful tasks instead of doing clerical tasks of writing and sending emails.

It is very easy to create automated workflows and assign tasks. The interactive Zoho CRM app allows all users to stay up-to-date with their customers. Analytics are another key feature that keep track of the real-time performance and provide valuable insights for improvements. Not to forget, the integrations make it very easy to work across main apps without any glitches.

The AI powered sales assistant, Zia, adds to the excitement when it provides any information that you need in no time.

Moving on to the pricing, Zoho CRM starts free with some basic CRM tools. Then comes the Bigin at $7 a month, gradually moving forwards to $12, $20, $35 and $45 packages.

Turns out, Zoho can be the best customer relationship software for small businesses and startups that do not want to spend too much but need the efficiency of operations that a CRM can provide.

Visit Zoho CRM and increase your sales right away.

4. Freshworks CRM

Freshworks CRM is one of the most commonly used customer relationship managers in the market. If you are a startup and looking for a tool to help you better understand your customers, Freshworks CRM is the most accurate helper for you.

CRM software programs were basically designed to help the sales and marketing teams and Freshworks CRM completely fulfills its purpose. It not only provides its users with the right information about their clients at the right time, it also helps them in numerous other tasks. Thus, making their jobs easier for them.

One of the reasons behind its immense popularity is that it is very easy to use. Even if you are new and have no idea about it, you will not face any difficulty operating it. Also, many users rate it higher because of its ability to integrate with other tools and programs. It has an amazing mobile application which further eases its use.

Although it is loved by most of the users, yet there few who face problems while using it. A lot of users have problems with the fonts. Application Programming Interface also needs improvement. Still if you conduct a CRM software comparison, a large number of users will choose Freshworks CRM because while it may lack cosmetics, Freshworks CRM is less than none in terms of performance and utility.

Feel free choose one plan from following that best suits your needs. Here is your pass to the Freshworks CRM so go ahead and get started.

5. Nimble

If you are looking for a simple and hassle-free CRM an at affordable price range, Nimble is your guy or CRM software program, to be precise.

Like other CRM software solutions on the market, Nimble offers to compile all of your contacts on one platform where they are easily accessible to your team. Tracking the team’s activity is another function that Nimble performs very well. The dashboard shows the schedule and activity of each team member so that the seniors can always stay up-to-date on different proceedings.

However, the star of the show is Nimble’s integration with Office 365 and G Suite. Majority of organizations use Microsoft Office and G Suite apps for their daily activities. They have grown so used to these that switching to something else is near to impossible but not in case of Nimble. With Nimble, there is no need to leave your Office and G Suite comfort zone and you can still be a part of a more economical operational system.

When it comes to price, there is only one package at $19 a month. While it may be at the perfect range for a vast majority, there is a possibility that it remains underutilized for startups and insufficient for large organizations. In the end, things drop down to your own business needs.

Want your business to be nimble as well? More on Nimble here.

6. Pipedrive

Pipedrive CRM is a CRM software solution for the problems faced by the sales teams all around the world. It was designed with the main objective that the sales teams can track all their sales activities completely and make sure that the deals are done.

Pipedrive CRM is largely used all around the World because of its ease of use. It provides 24/7 services to the clients. It allows the clients to access a large number of tools such as custom sales reporting tools. The integration with different mailing platforms is also appreciated by the users.

Some users however face difficulties in using this CRM. Sometimes the application logs users out if they are inactive.
You can choose any plan for using it from the ones given below:

If you are looking for a CRM for small business, Pipedrive might miss out on certain features in the Essential but the Advanced and Professional packages are as good as other CRM software systems.

Want to know more about Pipedrive? Visit the Pipedrive website and automate your CRM now.

7. Nethunt

If you are looking for a CRM software program to help you manage your Gmail account then Nethunt CRM is the most appropriate for you. This customer relationship manager fully integrates with your Gmail account and helps you deal with customers.

Once integrated with Gmail, Nethunt CRM provides a number of services for the users. It can be used for email tracking, follow-up mails and reporting etc.
As good as this system works on desktop, you may experience a few glitches in the mobile app but those are actively corrected in the time-to-time updates.

Nethunt CRM offers three packages for customers. You can choose the one that best fits your needs.

Learn more on Nethunt here.

Final Verdict

So, what is the final takeaway from our CRM software reviews? Every business has its own needs and so each one of you needs to analyze the features that you need the most and who offers them at the most affordable price. Let us share a crux of this CRM software comparison in a few lines:

• Salesmate can be an all-round partner to manage your CRM needs and can easily serve as a substitute to a custom-developed CRM tool very easily.
• HubSpot can be both economical and best-suited for medium-large businesses who need a reliable system and can squeeze the best out of their spending, cost-benefit analysis.
• Zoho CRM is very important for organizations which require frequent changes to their workflow. This is very common for contractual organizations who have each customer somewhat different from the rest.
• Nimble can keep you safe in your Office and G Suite comfort zone and still bring in all the facilities you need from a CRM.
• If your activities and communications are Gmail centric, opt for Nethunt CRM without any second thought.

Please do share your views about how this comparison helped you out. Want to make any additions, we are always all ears.